I am a proven leader, mentor, and problem solver with over 10 years of client-facing pre and post-sales technical experience. My focus is primarily on technical integrations, solution design and architecture, and program/project management. I enjoy diving into complex technology and occasionally building scripts. I am an exceptional communicator possessing an analytical mind who is goal-oriented and loves to learn.
As Lead Cloud Solutions Architect & Software Engineer at CACI International Inc., I function as a top technical expert supporting enterprise technical infrastructure. I design and implement advanced cloud-based solutions, scripts, and automations with a primary focus on AWS. My responsibilities include optimizing cloud resources, creating real-time monitoring systems, ensuring security and compliance, and developing code for automation and product enhancements. I analyze system needs, conduct process analysis, and perform re-engineering to solve complex business problems through technology integration across hardware, software, databases, operating systems, and networks.
My work encompasses implementing workspace cost optimization strategies and automation scripts using AWS Lambda, which resulted in a 46% reduction in monthly cloud spend, saving clients hundreds of thousands of dollars. I developed live WorkSpace activity logging systems and dashboards for real-time monitoring and reporting, integrating AWS Lambda, DynamoDB, AWS Workspaces, Okta, and Zendesk. Additionally, I automated user reporting for license tracking, built scripts for user management, built numerous Crowdstrike and AWS integrations and automations, and created Golang integrations for Okta and AWS Workspace Databases. These efforts have significantly enhanced data integrity, management efficiency, and overall security, while reducing manual work and costs across the enterprise.
As US Lead, Senior Solutions Engineer, I collaborate with the sales team and high-value prospects to showcase the MessageBird platform capabilities. To create customized solutions for prospects, I analyze the technical architecture with their requirements to propose the most suitable solutions. This can involve coding and scripting to implement the proposed solutions. I also publish blog posts and code samples that help simplify complex technologies for clients.
Aside from my work with prospects, I lead the solutions engineering team for MessageBird email products. This involves building training materials and upskilling the team to deliver better outcomes. I also manage MessageBird's AWS environment for the customer-facing teams. This includes ensuring that AWS costs are kept to a minimum while services are managed properly. Overall, my role allows me to combine my technical expertise and passion for problem-solving to help prospective clients and support the success of the MessageBird team.
As a Solutions Architect, I worked as a technical subject matter expert for complex integrations and partnered with Degreed's top strategic clients on large-scale technical solutions and integrations. This involved collaborating with multiple stakeholders, including clients, providers, product, engineering, and sales. I also served as a technical lead and escalation point for the client-facing teams, and led cross-functional programs with CX, product, and engineering.
Previously, as a Technical Success Manager, I led post-implementation technical strategy and integration architecture for eight of Degreed's largest enterprise and strategic clients (with a combined ARR of >5.5M and ~1.2M users). My main focus was to identify areas of technical opportunity and integrate external vendors to enhance the adoption of the Degreed platform. To achieve this, I collaborated with the engineering and product teams to design and implement complex technical integrations tailored to each client's unique goals. Additionally, I conducted training sessions for hundreds of internal employees on Integrations, APIs, and SSO. I oversaw the implementation and integration of content for more than 20 vendors from discovery to completion. Furthermore, I successfully transitioned several clients to APIs, including one of Degreed's largest clients with over 1 million ARR.
Overall, my experience as a Solutions Architect and Technical Success Manager demonstrates my ability to lead technical initiatives and collaborate with multiple stakeholders to drive successful outcomes for clients.
At Cornerstone OnDemand, I managed a team of four technical specialists, while concurrently fielding high volume support requirements. I worked with product, engineering, and project management to drive advanced and escalated technical issues to resolution. Additionally, I built and constructed dashboards in Salesforce and JIRA to monitor support, team KPIs, defect metrics, and product enhancements. I also led the migration project of internal tracking systems from Microsoft TFS to JIRA for thousands of users across multiple teams.
